Legal
Refund and Exchange Policy
This policy covers the site assessment fee paid through acon-eg.com, the first step of every A Con finishing and fit-out project. Because the fee buys a service rather than goods, there is nothing to exchange, and this page explains when a refund or a new appointment is given.
No refunds after reservation
The site assessment fee is not refundable once your appointment has been reserved. Payment reserves a specialist and a time slot for your unit, and that slot is held for you from the moment your booking is confirmed.
Rescheduling
If you cannot keep the appointment, contact us as early as possible at welcome@acon-eg.com or +20 111 600 1817. We will do our best to move your visit to another available date. Rescheduling does not entitle you to a refund.
If A Con cannot attend
If A Con has to cancel or cannot attend the visit at the booked time, we will offer you a new appointment. If no new date suits you, we will refund the assessment fee in full to the payment method you used.
Duplicate or mistaken payments
If you are charged twice for the same booking, or a payment is taken in error, contact us with your receipt and we will refund the extra amount in full.
How refunds are paid
Approved refunds are returned through our payment service provider to the original payment method. The time it takes to appear on your statement depends on your bank and card issuer.
Contact
Refund and rescheduling requests should quote your booking reference and be sent to welcome@acon-eg.com or made by phone on +20 111 600 1817.